Stakeholders
Stakeholder Communication
PTI releases annual reports on the corporate governance, economical aspects, environmental aspects, social aspects, and other subjects. Sustainability report is also published annually to clearly reveal CSR information. These topics are communicated to the stakeholders transparently, timely, and completely through the use of the company website, PTI CSR fan page, and other social media communication platforms.
Stakeholder Identification
PTI's Sustainability Management Office has formed the "Sustainable Development Task Force" with personnel from relevant departments, including finance, procurement, occupational safety, factory management, human resources, quality control, and sales to review and identify six categories of stakeholder groups, which are shareholders/investors, employees, customers, suppliers, government agencies, and communities, based on all groups or individuals that may be affected by our operations or be concerned about the company's sustainable development performance, with reference to the five major principles of the AA1000 SES Stakeholder Engagement Standard.
Stakeholder Communication
PTI uses different means of communication and mechanisms to interact with stakeholders, as well as use other means to understand and appropriately respond to issues that concern stakeholders. We also create diversified social media communication platforms to communicate with stakeholders.
| Stakeholders | Importance | Issues of Concern | Means of Communication | Communication Frequency |
|---|---|---|---|---|
Shareholders
|
The support of shareholders and investors is the powerful backing of PTI's steady growth. | Business Performance Ethical Management Risk Management Technology and Service Regulatory Compliance Corporate Governance |
Shareholder meetings Public financial reports Investor conferences Spokesperson and investor relations department Company website |
Annual Quarterly Quarterly As needed As needed |
Employee |
Employees are the most important assets of PTI and the key to corporation competitiveness. | Workplace Health and Safety Labor Rights Protection of Personal Information Employee Communication Career Development Recruit and Retain Talented Employee Salary Benefits |
Employee welfare committee Electronic platforms and company announcements Policy improvement proposals Labor-management meetings Employee mailbox Occupational safety and health committee Employee psychological counseling The World of PTI Quarterly |
Quarterly As needed As needed Quarterly Permanent Quarterly As needed Quarterly |
Customer |
PTI provides excellent quality and service; plans to further meet the demands and expectations of customers, and elevate customer satisfaction through friendly communications. | Risk Management Supplier Management Climate Change Technology and Service Ethical Management Green Products Customer Service Intellectual Property Management |
Business meetings Customer satisfaction survey Customer audit Customer audit |
As needed Annual As needed Annual |
Suppliers |
Suppliers are important partners to PTI; we develop and maintain a positive supplier relationship, which is advantageous towards achieving corporate sustainable development. | Procurement Policy Ethical Management Supplier Management Risk Management Conflict Minerals |
Supplier Social Responsibility Communication Workshop Supplier audit Supplier assessment Supplier Social Responsibility Communication Workshop |
As needed Quarterly Annual Annual |
Government Agencies |
PTI complies strictly with policies and regulations, and cooperate with the implementation of the inspection. | Water Management Pollution Prevention Labor Rights Energy Management Ethical Management Regulatory Compliance Climate Change Strategies Corporate Governance Workplace Health and Safety GHG emissions |
Official letters and emails Advocacy meetings and hearings by the authorities Issuing official letters |
As needed As needed As needed |
Communities |
PTI actively participates in community activities to fulfill corporate social responsibility. | Pollution Prevention Industrial-Academy Collaboration Water Management Community Engagement |
Company website Public contact of the factory management department Courses and visits |
As needed As needed As needed |