PTI values the voices of its people and provides various communication channels in order to promote communication and coordination between the employer and the employees, have a deep understanding of employees’ satisfaction with the management and welfare system, maintain a good employer-employee relationship, and enable its people to be assured while expressing their opinions in a friendly environment without retaliation. Besides preventing employer-employee conflicts and reducing them to a minimum, if any, there are proactive communication channels and meetings, employeremployee meetings, and plenary welfare committee that reflect its people’s suggestions and opinions on specific tissues, reach a consensus with the Company, and help create a harmonious environment where the employer and employees can work happily.

Comprehensive Channels

We have established comprehensive channels for diverse, two-way, and open communications. By helping employees communicate their opinions to the management, their concerns can be effectively taken care of. Meanwhile, in order for communication channels to function and demonstrate efficacy, we prepared the Communication Process Management Procedure, and the Social Responsibility Communication Process Management Procedure in order to consolidate the management over communication channels.

We care about and listen to the various voices of our colleagues at any time regardless of whether they make themselves heard disclosing their name or anonymously. People’s concerns are addressed in a fair, confidential, and rapid manner. The “re-reflection channels” were added in 2018 so that reflected events could be handled more objectively and soundly and it helps reinforce the employer-employee relationship framework.

Complaint Management Process

Comprehensive Channels